Shipping Info
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 6-17 business days from the date that it is placed.

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

It normally takes 3-7 days for us to process your order and takes 1-3 business days for the items marked with “Priority Dispatching” to be ready for shipment. Please note that this does not include holidays and weekends.

It does take longer for us to process pre-order items, please refer to our campaign/product page for more detailed information.

It is free when orders over $49 and takes about 10-20 days to arrive using standard shipping. Here is the variants of shipping time according to different countries.

USA, Australia, Canada, Europe:
7-15 days (standard shipping)and 5-8 days (express shipping)
South & Central America:
30 days (standard shipping)and 6-12 days (express shipping)
20 days (standard shipping)and 10 days (express shipping)
Middle East:
7-15 days (standard shipping)and 6-10 days (express shipping)
Asia: about 3-10 days
Other Countries: about 20 days

We offer free standard shipping for all the orders over $49.

This reminder is for Brazilian customer:

Brazil postal service announced that it would charge operation fee 15 riyals (about $3.50) per order for all international packages from August 27, 2018 to balance out Brazil postal’s annual losses. This fee shall be paid by the customer in Brazil postal online system. After the payment is successful, Parcels will be delivered to the customer, or the parcels will be returned if the fee still unpaid after the package arrived in Brazil 30 days .

Hereby emphasize: The fee 15 riyals (about $3.50) is not charged by mutucharm, but by Brazil Post.

Please refer to the detailed policy:

Official website of Brazil post: